Frequently Asked Questions

1. Are your products compatible with extensions/themes of other providers? Top
In most cases, our products can work well with extensions/themes of other providers. If there’s any conflict, we will try our best to help you fix it until it is solved 100%.
2. I purchased a product but I can't download the package, why? Top
After you place an order, you usually get redirected to PayPal where you pay for the ordered items. Right after you add a transaction at PayPal, one of the following things may happen:

The transaction becomes completed, the order status becomes completed and the packages appear in your «My Downloadable Products» section

The transaction gets delayed for an additional review of the payment

In the second case, the order status becomes Payment Review, and the packages are not available for downloading. The Payment Review status of the order means guys from PayPal need some time to review the payment and decide if it is safe, authorized or maybe something else. The review may take up to three days. During the time they are reviewing, the status of the order doesn't change since there is always a chance that the transaction as well as the order will be cancelled.

Our company is not related to the payment review procedure and doesn't have any influence upon it.
3. If I buy an extension, how would I get it? Top
After you make a purchase, the order will appear in the "My Orders" section of your personal account page.

You must be logged in to view your orders.

As soon as the order status becomes completed the purchased extensions appear in the «My Downloadable Products» section.

Here you can see and download installation packages of the extensions you have purchased.